What our Customers say...
Water Damage Testimonials
Our upstairs bathroom toilet ran for 5 hours while we were out, into the main floor bathroom. Of course, it was a Friday night when we returned home to find the ceiling bulging with water. By 7:30am on Saturday we had a call back and the SERVPRO team who showed up at 11:30am to start working. It took them until 5pm to remove the plaster ceiling, clean up, and start the fans. For five days the team came back, checked the humidity levels, and finally determined everything was dried out. Upon leaving, they offered their boss' card to call for people to do the repair. They were a super team of technicians. I felt safe having them in the house. They did a great job cleaning up, always calling daily before they arrived to check on the progress. These are the people you need to do the job. Plus, they helped with all the insurance matters.
We came home from a weekend of State Fair fun and back to school shopping a recent Sunday evening to find our basement had flooded due to the sump pump having failed. After calling my insurance company Monday morning the adjuster recommended a different local company. I called them and was told a crew would be out yet that day due to standing water still. At 5:00 no one called. I called again and they said a tech would call me. NO CALL
I called SERVPRO of the Twin Ports at 8:30 Tuesday morning and talked to Jake. No not from State Farm ? He said they were really busy but thought a crew could be there by midmorning. I explained to him that the other company didn't come yesterday and that I needed to know a crew was coming cause of the standing water still. Jake said let me call ya right back. Jake called me back and said he had a crew that would be to the house in 25 minutes.
The guys were great. They took care of us like it was their own place. Once the initial extraction happened a tech named Tyler took over monitoring the drying process. He had to come to the house everyday to take readings. He always called in advance, he was professional, asked if I had new concerns everyday, and he was even there during the busy Labor Day weekend for his readings. We also worked with Kevin & Dan on how insurance works and the possible reconstruction process. Although we went with our own contractors they were very professional about it.
Should we ever need this service again I won't make the same mistake and call that other company. We will call SERVPRO of The Twin Ports FIRST!! You should too!!
5 star service. Thanks so much for coming to our rescue when we had our recent "flood. We have felt so well served. You have such quality employees. We are happy with the service!
Kevin, I just wanted to send you a follow up e-mail to let you know that Brian Berndt, along with everyone else that worked to repair the water damage in my basement did an outstanding job! I’ve also informed our maintenance department here at North Shore Bank to keep your company in mind any time we are in need of services you offer. Thanks again, Kenneth D. Johnson| Chief Operating Officer at Bank North Shore, Duluth.
I just wanted to say thank you for all of the great employees of the company that I dealt today. The lady that answered my initial call was great - very kind. Your response was fast, which is exactly what we needed. Even though it was scary situation (for me), Ryan was very calm and reassuring about it. Also, when one of the deceased`s family members came by, he offered condolences. I know a lot of times we only hear complaints about employees, so I thought a positive note would be appreciated.
Thank you Kevin Buck for having the BEST carpet cleaning service in the area! For 20 plus years you have kept my carpets clean, stain and odor free, and looking like new! Not an easy task with my Yorkie babies running the house! SERVPRO has the most professional team and does Fire & Water Cleanup & Restoration. My old carpets look amazing!