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Fire & Water - Cleanup & Restoration

An employee has tested positive for COVID-19 What should you do?

12/9/2020 (Permalink)

You should send home the infected employee for a 14-day period of time to ensure the infection does not further spread.


Before the employee departs, ask them to identify all individuals who worked in close proximity, for extended periods of time that exceeded incidental contact such as shift briefings, with them in the previous 14 days to ensure you have a full list of those who could be at high risk for occupational exposure. Any employees who worked closely with the infected employee with more than incidental contact (riding in same vehicle, working on a project together, etc.) should be sent home for a minimum period of 5 days so they can self-monitor symptoms and get tested if the need arises.

Call SERVPRO about our Office Cleaning Guidelines for deep cleaning protocols of your affected work-spaces. If you work in a shared office building or area, you should inform your customer and/or building management right away so they can take whatever precautions they deem necessary.

One of our employees has a suspected but unconfirmed case of COVID-19. What should we do?

Take the same precautions as noted above. Treat the situation as if the suspected case is a confirmed case for purposes of sending home potentially infected employees. Communicate with your affected workers to let them know that the employee has not tested positive for the virus but has been exhibiting symptoms that lead you to believe a positive diagnosis is possible.

One of our employees self-reported that they came into contact with someone who had a presumptive positive case of COVID-19. What should we do?

Take the same precautions as noted above. Treat the situation as if the suspected case is a confirmed case for purposes of sending home potentially infected employees. Communicate with your affected workers to let them know that the employee is asymptomatic for the virus but you are acting out of an abundance of caution.

One of our employees has been exposed to the virus but only found out after they had interacted with clients and customers. What should we do?

Take the same precautions as noted above with respect to coworkers, treating the situation as if the exposed employee has a confirmed case of COVID-19 and sending home potentially infected employees that he came into contact with. As for third parties, you should communicate with customers and vendors that came into close contact with the employee to let them know about.

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