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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Fire Damage Remediation Mistakes in West Duluth That You Should Avoid

9/23/2018 (Permalink)

Fire Damage Fire Damage Remediation Mistakes in West Duluth That You Should Avoid Cleaning up after a fire is something that is best left to certified professionals. Contact SERVPRO should your home sustain fire damage.

Why Arrange Professional Fire Damage Restoration for Your West Duluth House

West Duluth homeowners who feel confident taking on many home improvement projects might consider completing cleanup and restoration of fire damage on their own. The idea of saving some money and maintaining control over the process can be tempting, but do-it-yourself fire damage remediation is not the best approach. Your and your family’s safety and health are at risk, and the integrity of your home’s structure is also an issue. Our trained crews and advanced equipment can help.

A significant concern with DIY fire damage cleanup in West Duluth is the probability that the individuals handling the tasks expose themselves to health hazards. Fire residues are not common, household dirt. Tiny bits of items that burned incompletely during the fire make up the soot. Wood, plastic, foam, and textiles almost always leave airborne debris and coatings, some of which can contain hazardous materials including asbestos, formaldehyde, tar, and a wide range of chemicals depending on the composition of the building materials and fixtures in your dwelling. Sometimes the contamination of your home is so severe you and your family might need to move out to temporary housing during remediation.

SERVPRO fire restoration technicians deep clean the affected areas, removing the dangerous debris with products and tools that streamline the process. Our crews wear personal protective equipment and employ strategies to prevent fire debris from spreading throughout your home during cleaning and restoration. We work with your insurance carrier to avoid or minimize the length of time relocation is necessary. We use various specialized cleaning and containment equipment to complete restoration tasks more efficiently. For example, we install negative pressure air scrubber systems to seal off work areas and filter the air released while we clean, repair, and restore.

We also evaluate fire damaged articles you might believe are unsalvageable, saving both money and your property. SERVPRO production technicians train in specialized procedures that restore items including heirlooms to documents to toys, and many more.
Fire residues begin to deteriorate building components and contents immediately. The longer it takes to clean away the soot and smoke the more likely permanent and irreparable damage occurs. Working alone without professional equipment and expertise significantly slows the process. Hiring SERVPRO ensures a team approach, and our training and experience make sure the tasks we undertake complete quickly and appropriately.

SERVPRO of The Twin Ports has much to offer homeowners recovering from the effects of a household fire. Call (218) 727-2575 as soon as the authorities release your property back to you once the flames extinguish.

Click here for more about West Duluth.

Leaky Pipes Can Require Professional Restoration In Your Duluth Home

9/5/2018 (Permalink)

Water Damage Leaky Pipes Can Require Professional Restoration In Your Duluth Home When water damage occurs steadily over time, there are many severe concerns that a homeowner should have once the problem gets discovered.

Professional Restoration In Your Home

As most Duluth homeowners already know, the winter months can wreak havoc on indoor and outdoor plumbing fixtures throughout your home. Even with insulation, the sometimes extreme temperature drops can penetrate this covering and adversely affect the water within the pipes to warp or distort the plumbing connections, fixtures, or joints. The trouble is, many of these problems persist in areas that could get hidden within walls, or tucked away under a sink in the kitchen with a cabinet you rarely open.

With all of the places in your plumbing that could get disconnected or loosened over the years, water damage is somewhat of an inevitability for many Duluth residents. When water damage occurs steadily over time, there are many severe concerns that a homeowner should have once the problem gets discovered.

One of the initial things that a homeowner is going to need to focus on is the effect that this persistent leaking connection has had on the structural integrity of materials within that area. For example, a leak under the sink over time can oversaturate the cabinetry, and that persistent dampness could degrade the material to the point of requiring removal altogether. Our SERVPRO team can assess the integrity of nearby materials to assess their ability to get restored along with the cleanup and drying processes.

Another concern with a situation like a leak within the walls of your home is identifying exactly where the problem is and limiting the tear out required to repair the problem and dry up the damage it has caused. SERVPRO technicians have both leak and moisture detection equipment to narrow the search area to a small portion of drywall or paneling to significantly reduce unnecessary tear out that later must get replaced.

While this is a specific example of what could happen following a harsh winter in your home, our SERVPRO of The Twin Ports technicians is available anytime for any emergency that you might face in your residence. You can reach our rapid response team 24/7 by calling (218) 727-2575.

Click here for more about Duluth.

Water Damage Solutions for Your Superior Coffeehouse

8/24/2018 (Permalink)

Commercial Water Damage Solutions for Your Superior Coffeehouse Your coffeehouse offers solace to so many. Contact SERVPRO should water damage affect your business.

Team SERVPRO Effectively Remediates Water Damage at Your Business Location

Near the UWS campus eateries catering to students as well as long-time residents of Superior thrive. Visitors to the Twin Ports as well as travelers passing through also seek the perfect cozy spot for a cappuccino and an artisan-baked pastry or hearty sandwich and soup. If water damage threatens to close your doors for even a few days, your business may not survive the challenge. We can help.

Our town has many charming venues in our repurposed business district. Commercial water damage in Superior, both chronic and due to emergencies, is a standard issue in older buildings. The approach you take as a business owner when you notice a water crisis can make a significant difference in how quickly the damage resolves and whether your business takes a hit from which it finds it hard to recover. Our talented water damage restoration technicians have the skills and experience to help you survive this setback.

SERVPRO emphasizes restoration over demolition and replacement. This informs the collaborative nature of our work with our commercial customers. We understand that you need every effort to be made to limit the time your business must be “offline.” In many cases, we arrange the tasks need to restore water damage in such a way that you can still welcome customers.

When we arrive, our crew chief assesses the water damage issues. If an emergency plumbing fix or other repair is required, we help arrange for it. Then we get to work with water removal and structural drying. SERVPRO’s equipment is commercial grade and high-efficiency, making short work of any standing water.

Our technicians train to make precise moisture measurements of affected structural elements. We take a baseline reading to help us determine our drying goals. We also use infrared scanning technology to locate any water hiding in the nooks and crannies of the 100-year-old building housing your business. SERVPRO technicians master a range of techniques to remove trapped water, including employing extensions on our wanded extractors or drilling holes through mortar joints to release the moisture.

Air movers, heaters, and dehumidifiers achieve a balance optimized to accelerate the evaporation of water from saturated building materials. If possible, SERVPRO crew members barricade the area, so business goes one. Throughout we monitor the decreasing moisture levels until we reach the drying goal.
SERVPRO of The Twin Ports is ready and able to respond quickly when your Superior business suffers water damage. Contact us day or night at  (218) 727-2575 to schedule an assessment and begin the process of returning your property to preloss condition.

Click here for more information on the city of Superior.

SERVPRO is Your Source for Expert Flood Damage Help in Superior

8/12/2018 (Permalink)

Storm Damage SERVPRO is Your Source for Expert Flood Damage Help in Superior When flooding causes a great deal of damage to your home, contact SERVPRO to dry out your property and remediate the damage.

Our Technicians Arrive with the Training and Equipment to Quickly Dry Out Your Flooded Property

Living next to the largest freshwater lake in the world exposes Superior residents to significant weather extremes. Torrential rains and mixed precipitation gain volume and energy from the vast expanse of water and can cause severe flooding risks to your neighborhood and home. The significant amount of water your basement can contain during and after a lake effect storm needs professional attention. We are ready to help.
Most houses in the Twin Ports have full basements, and your home is no exception. Flood damage in Superior from the heavy rains while a line of severe storms moved through the area has your focus, with storage areas, appliances, and mechanical systems all in harm's way. You need a fast response employing commercial quality water removal and then drying equipment to ensure that the progression of water damage halts.
SERVPRO’s services are available round the clock, 365 days of the year. We know that water incursions due to natural forces respect no one’s timetable or company’s business hours. Contact us immediately regardless of the hour as many building materials and personal possessions deteriorate quickly when saturated.
Our crew arrives with fully equipped service vehicles, including submersible pumps, water extractors, and drying tools. SERVPRO’s crew chief evaluates the safety of the flooded area, cognizant of the possibilities of broken glass and metal and contamination of the water from both external and internal sources. We might need to power down the electrical grid in your home until we evacuate the water. Our equipment can be truck mounted, using power generated on the vehicle.
We pump out the flood water, containing it if it is contaminated with the contents of a sewage backup or yard and household chemicals you stored in the basement. Our employee's disposal of the tainted water proceeds according to local regulation. SERVPRO crew members measure and monitor the moisture content of structural components as we move on to drying. Baseline moisture levels inform our drying goals, and we also use infrared scanners to locate any larger caches of water hidden in recesses and cavities. All the water must exit the area or even seemingly solid materials like concrete and cinder block continue to deteriorate.
Drying commences as we position air movers, heaters, and dehumidifiers to accelerate the evaporation rate. SERVPRO also works with the vendors and installers of your HVAC system, laundry machines, and other appliance located in the flooded area. We make sure the hardware is ready to function at an optimum level after the flood, so you avoid new disasters.
The team at SERVPRO of The Twin Ports is ready to assist when your home is the victim of storm-related flooding. Call us at (218) 727-2575 to schedule an assessment at the earliest possible time.

What To Expect When SERVPRO Responds After Fire Damages Your Superior Home

8/3/2018 (Permalink)

Fire Damage What To Expect When SERVPRO Responds After Fire Damages Your Superior Home Damage to your Superior property from a household fire can be shocking and overwhelming.

Fire Damage To Your Home

Damage to your Superior property from a household fire can be shocking and overwhelming. The residues from a fire coat every available surface, charring can affect possessions and structural components, and the lingering odor is tough to eradicate. When confronted by the extent of the damage it quickly becomes evident you need assistance from a reputable company with outstanding customer service. We agree and are just a call away.

One of our core services is fire damage restoration, and your Superior residence is in confident and capable hands once we arrive on the scene. The crew chief assesses your premises for safety first, and then once all is secured we take all steps necessary to return your home to preloss condition. Our employees are IICRC trained and certified, and bring that knowledge along with extensive experience to your fire disaster.

It might come as a somewhat of a surprise to you, but the first task SERVPRO completes on most fire jobs is water removal. Firefighters use water and chemical extinguishers to knock out the blaze, leaving quantities of water and powder on floors and surfaces. Water is very destructive to building materials and belongings and creates both slip and fall and electrical shock hazards. Our trucks carry pumps and water extractors at all times, and also power generators in case your electricity is temporarily shut down, so there is no delay in removing the water.

We also set up a drying perimeter after the water evacuates, as moisture lingers in the porous materials commonly used in construction -- wood, drywall, insulation, ceiling tiles, and more. Then the SERVPRO crew begins the fire residue cleanup, matching the types of soot to the appropriate cleaning tools and cleaning products. Dry, ashy soot from a hot-burning fire fuel like paper is loose and vacuums up or dry sponges off reasonably easily. Protein-based soot from a kitchen fire forms a lacquer-like coating that can require a solvent and scrubbing.

“Wet” soot deposits after a smoldering fire, often linked to electrical wiring shorting and burning or fabrics slowly consumed by an oxygen-starved blaze. SERVPRO employees might use a spray and wipe method, or even abrasive tools to loosen and remove that type of residue. Articles like dishware, knickknacks, window blinds, and other portable items can profit from a pack out to our production facility where we use immersion or ultrasonic tanks to remove residues from intricate detailing.

SERVPRO of The Twin Ports can handle all aspects of your fire damage scenario. Contact us at (218) 727-2575 as soon as the firefighters leave. We respond 24/7 because fire damage cannot wait.

Click here for more about Superior.

Common Causes Of Water Damage In Duluth

7/24/2018 (Permalink)

Water Damage Common Causes Of Water Damage In Duluth Need Water Damage Cleanup and Restoration in Duluth? Call SERVPRO

Duluth Property Owners Rely on SERVPRO for Rapid and Effective Water Extraction

The news is full of catastrophic water events during torrential rains in Duluth and the surrounding area this spring and summer. Damage done by these natural events is significant, but the most common reasons to call for a restoration company are less seasonal and rarely make the news. Water damage is a serious matter regardless of the cause, and our trained crews and up to date equipment return your home to preloss condition.
Plumbing lines snake through every wall of your Duluth home, responsible for most of the water damage homeowners face. A tiny crack in a pipe or a loose connection under a cabinet or in the cavities between spaces can deposit slow drips over the course of days or weeks. Eventually, the water deteriorates building materials, signaled by things like a bulge in the wall near a baseboard or peeling paint caused by swelling cellulose fibers. We are very familiar with these signs and have effective strategies to remove the water and dry out the damaged materials.
Appliance malfunction is another frequent occurrence that sends water cascading throughout your home. If a water heater cracks or a dishwasher pump fails water from the plumbed supply line continues to flow until you note the problem and shut off the main. This kind of water damage more closely resembles a flood, usually requiring water removal by SERVPRO technicians with pumps and extractors before applied structural drying techniques reduce the moisture content of the nearby building materials, furnishings, and fixtures.
Sluggish drain lines, including the main sewer line, force water back up the pipes and into your basement, kitchen, or bathrooms. These scenarios can necessitate water containment as the fluids can contain blood and other waste products with pathogens harmful to health and well being. SERVPRO technicians are trained to differentiate among clean, gray, and black water, with gray and black requiring special handling and disposal according to local hazardous waste rules. After removal of contaminated water, our crew members treat the affected surfaces with EPA registered antimicrobials and dry out the area.
High indoor humidity by itself can dampen building materials and cause deterioration. Our area is not known for year-round elevated humidity, but areas of your home exposed to steam like kitchens or bathrooms or overly humidified like a baby’s room can suffer from water vapor-caused damage. Moisture is the missing ingredient to drive dormant mold spores into blooms.
SERVPRO technicians take moisture readings of water-damaged materials and the air to plan for proper drying. We use air movers, heaters, and dehumidifiers to move water out of structural elements, into the air as vapor, and then condensed and collected for disposal.
SERVPRO of The Twin Ports has the trained technicians and equipment to manage water damage from a broad variety of causes. Call us at (218) 727-2575 when you suspect hidden water damage or if common household glitches create an emergency.

Where Lake and Sky Meet, click here.

Mold Testing Now Available

8/12/2017 (Permalink)

Mold Remediation Mold Testing Now Available Mold Testing determines the extent of mold contamination and identifies the type of mold, which makes exploration and remediation more directed.

Now SERVPRO of the Twin Ports provides testing services to determine the presence or absence of mold in homes and businesses.  

How do you know if your home has mold?  Or how do you know if the stuff on your wall is mold or something else?  How much mold is there and what affect will it have on our family?

Now you can validate safe occupancy for any home or business with scientific testing for mold.

Air Samples: reveal the mold spore particulate count in living spaces.  Now you can know and understand which areas of your home are unaffected and which areas are affected by mold.  Know what kind is present, how much of it, and what concerns there may be about that particular variety.

Surface Samples: reveal if settled dust particles contain mold spores and what kind.   

Swab Tests: identifies the type of mold you can see on a surface.  

Call 218-727-8888 today for a free mold testing estimate.  

Click Here for our free Consumer Guide to Mold  

Mold Customers Survey

3/21/2017 (Permalink)

Mold Remediation Mold Customers Survey Mold can be discovered virtually anywhere, but it is most common in basements.

For customers dealing with a mold discovery, it is helpful to take our mold survey.  

Following the survey, we will e-mail a free mold report to the customer, detailing the options for remediation following a discovery.  

It is important for customers to realize that mold left untreated has the potential to cause health problems particularly in vulnerable people such as children and the elderly.  Symptoms revolving around respiratory irritations are common with those who are living in a mold impacted environment.  

It is imperative that mold is not disturbed, as the distribution of spores throughout the house can cause a worsening of symptoms and potential illness.  

Call SERVPRO of the Twin Ports for more information on how to address visible mold manifestations.   Call 218-727-2575


Blacklight reveals all in hotel restroom

5/27/2016 (Permalink)

Commercial Blacklight reveals all in hotel restroom Blacklight showing contamination

Check out this video.  The truth is ALL public bathrooms will show amazing colorful displays of urine splashed all over (everything).  Bring a black light in to a restroom and see what I mean!  This video shows one way of addressing the nasty stains and odors that are invisible to our naked eye...but show their true colors under the black light.  

This is actually a great way to tell if an area is really safe to use.  

Click on the link to see the amazing video and how to pass a blacklight inspection.

How to lose 8# in one day (without diet, exercise, or pills) (Part 3 of 3)

4/26/2016 (Permalink)

Cleaning How to lose 8# in one day (without diet, exercise, or pills) (Part 3 of 3) -8# in one day (without diet, exercise, or pills)

Did you know that your living room carpet carries around over EIGHT POUNDS OF DIRT & GRAVEL CHUNKS?  This is unnecessary weight that your carpet can afford to lose...and it can happen in just one day!


One answer?    SERVPRO's ROTARY JET extraction cleaning head with the amazing VORTEX system!   The rotary jet's twin spinning heads produce 20-30 cleaning passes over every fiber, bathing your carpet in 250 degree chemical-free hot water (steam), which makes the fibers surrender grease, oil, food stains, spills, and most importantly the grit and gravel trapped between the fibers.

Next you get the "Vortex's" super-powerful vacuum system which removes more soil-laden moisture from your carpet than all other systems, leaving your carpets just slightly damp and with zero residue.  Your carpets will stay cleaner...longer.    You will be amazed at how clean your carpets will look and smell, and you'll feel better knowing that you just lost 8 lbs. without diet, exercise or pills!    Seriously, if you have carpets at your home or office, it's time to have them professionally cleaned.   Protect your investment in carpets and rugs.  

Email now to request information on pricing and availability.

  • Fire & Water Cleanup & Restoration
  • Real Estate Prep, interior and exterior
  • Rug Washing
  • Carpet Cleaning, deodorization, fiber protection
  • Commercial, Residential

How to Satisfy Your Carpet Warranty Requirements (Part 2 of 3)

4/19/2016 (Permalink)

Cleaning How to Satisfy Your Carpet Warranty Requirements (Part 2 of 3) Like it never even happened.

Your Vacuum Cleaner Makes or Breaks Your Carpet

Make certain your vacuum is of substantial quality to provide enough airflow and agitation to remove dry soils embedded in your carpet.  If your vacuum is not performing properly, your carpets will wear much faster.  

Not sure if your vacuum is up to snuff?  Bring it in to our office and we will do a free vacuum inspection to make sure it is working OK.  Most vacuums suffer from a lack of maintenance.  

It's simple, if your vacuum can't "breathe" it won't pick up dust and particles.   Need help with a new vacuum?  If you want a professional quality vacuum like the ones we use, you may contact us for a recommendation.   Which vacuum you need depends on what you will be using it for.  Canister models work best for detail and hard surface cleaning, and uprights are generally best for carpets.  

Warranties and Professional Cleaning

As a general rule, professional cleaning by an IICRC certified firm such as SERVPRO of The Twin Ports should take place at least once per year. For extremely heavy traffic areas, cleaning is required more often. Proper professional cleaning will not leave a sticky residue behind and can be done as often as needed.   MOST STAIN RESIST AND TEXTURE RETENTION WARRANTIES REQUIRE PROFESSIONAL CLEANING EVERY 12-24 MONTHS.

Professional cleaning removes the damaging soil from the traffic areas that vacuuming has not been able to remove. WARNING: UNINFORMED CARPET CLEANERS MAY USE CLEANING PRODUCTS THAT MAY VOID THE WARRANTY. BE VERY SELECTIVE WITH WHICH COMPANY YOU HIRE.

How to Retain Your Carpet Warranty (Part 1 of 3)

4/18/2016 (Permalink)

Cleaning How to Retain Your Carpet Warranty (Part 1 of 3) 24 hr. Emergency Service

Five Quick Things You Should Know about Carpet Warranties.

  1. When it comes to maintaining your carpet, one of the most critical areas of focus is the traffic areas. If ground-in soil is not removed on a regular basis, the traffic areas will wear excessively.  Carpet warranties have exclusions for replacement due to normal wear and tear and they ALSO exclude carpets that have not been properly cleaned, showing premature wear patterns!
  2.  Another carpet warranty area of focus is spot removal.   You must react to “danger” spots immediately. Red wine, colored beverages, urine, blood, etc. can cause a permanent stain if not treated immediately. Listed below are steps you can take to properly maintain your carpeting.  Copies of specific warranties on your carpet purchase are available from your carpet retailer. Stain resist warranties can vary from 5 to 20 years.
  3. Here's an excerpt from the Dupont Stainmaster Warranty.   CARE AND CLEANING OBLIGATIONS:   To maintain your warranty coverage you must do the following:  Clean stains or soiled areas promptly.  To qualify for coverage under all limited warranties outlined in this warranty brochure, you must have had hot water extraction cleaning performed by a trained, qualified carpet care professional, at least as frequently as every 18 months since the date of your carpet purchase. Failing to do so will void your warranty coverage.   SERVPRO of the Twin Ports has the most awesome carpet cleaning system ever built - called the VORTEX.  It has 3x the vacuum power of other truck mounted systems, so we are able to dry your carpets in 1/3 the time, it generates 250 degree + temperatures, allowing us to drop the amount of cleaning products used by 10x, we rinse with clear water - so there's no soil-attracting residues left behind.  Of course you would expect this level of technology to cost a little more...and it does, but the value lies in cleaner carpets that stay cleaner longer!  You save money in the long run and your carpets look fantastic.
  4. Frequent Vacuuming is A Key To Your Carpet’s Longevity.  Vacuum your carpet often. Vacuuming removes the sharp soil that can cut and slice the fiber causing premature wear. Much of this soil is not visible to the eye. Ground in dirt particles provide an extremely abrasive grinding action against  your carpet’s fibers as you walk back and forth on the carpet.  This action removes chunks of carpet fiber and rapidly degrades the new-looking appearance.  If you don't have a good vacuum, stay tuned for our vacuum recommendations.  
  5. Vacuum before the carpet "looks" soiled.  Remove any loose particles such as loose food, leaves, pieces of crayon, bugs, etc. as these items can cause a spot on the carpet. Adjust the brush to penetrate 1/8” to ¼” into the carpet pile. Change filter bags when they reach 2/3 full.   After that, they plug up and simply do not pick up any more dirt!

More to come...Stay tuned.

Published by SERVPRO of the Twin Ports (218) 727-2575

Mold Removal in College of St. Scholastica

4/5/2016 (Permalink)

Commercial Mold Removal in College of St. Scholastica The College looks like 25 years ago!

Thank you @Mickey Fitch for the amazing review: "We (The College of St. Scholastica, Residential Life) had Kevin and his crew from SERVPRO Twin Ports come in to clean our brick stairwells in some of our residence halls. They were efficient, highly communicative, and excellent partners through the whole process. Now, because of the work that they did, the stairwells look like what they did when the buildings were built 25 years ago!"

Duluth Spring Break Home Safety Tips

3/31/2016 (Permalink)

Cleaning Duluth Spring Break Home Safety Tips Enjoy your Spring Break vacation stress free!

With Duluth schools starting their Spring Break, most of us are also starting our vacations. Going on vacation should be relaxing and worry-free which is why it is important to make sure your home is secure before you leave for your trip. Here at SERVPRO of the Twin Ports, we want you to be ready so you don’t come back to damages in your home.

Make Arrangements with an Emergency Contact

  • Entrust a close friend or family member with your trip itinerary and contact information so they can contact you if anything happens at your home.
  • Set various house lights on a timer to give the impression that someone is home.
  • Leave written directions for alarm codes, doors, or other information needed to properly care for your home.
  • Have a friend or family member collect your mail and paper for you daily. Full mailboxes and porches can tip potential burglars off.
  • Contact the US Post Office and your local newspaper and ask to have your mail held and services suspended if someone cannot collect them for you.

Take Plumbing and Electric Precautions

  • Prevent leaks and floods from damaging your home by shutting off gas and water at the meter, supply tank or appliances. Your local Duluth water company can help with this.
  • Turn off the water valves to washing machines, sinks, and the dishwasher.
  • Unplug electronics to cut down on any possible shortages which could potentially cause a disastrous fire.
  • Double check your smoke detectors to ensure they are working properly.
  • Adjust your thermostat for the season in the winter to 55-60 and in the summer to 75-80 to help control usage.

The Day of Departure

  • Let your security company know that you are leaving town, and leave them the name of an alternate contact in case of an emergency.
  • Take out all trash in the home and clear the fridge of anything that will perish while you are away.
  • Go on one last walk-through of your home to secure windows, blinds, fences, doors, and plugs. This will ensure all entries are safe from hazardous obstructions.

If you come back from vacation and do find damage within your home, call SERVPRO of the Twin Ports (218) 727-2575. The sooner you call us, the sooner we can make it “Like it never even happened.”

What Causes Washing Machine Overflow?

3/19/2016 (Permalink)

Water Damage What Causes Washing Machine Overflow? Washing Machine Overflow

What Causes Washing Machine Overflow? 
• electrical problem--within the appliance or the house system
• bad pressure switch or faulty half valve
• broken or displaced drainage hose 
• clog in the drain line, or leak in water supply lines leading to substantial amounts of pooling and flowing water.

Why You Must Act Immediately to mitigate damage and expenses. You can rely on SERVPRO® 24/7 
or call for advice at: (218) 727-2575

Inspect Building's Infrastructures

3/18/2016 (Permalink)

Commercial Inspect Building's Infrastructures Keep Inspections Up-To-Date

Keep Inspections Up-To-Date on All Your Priceless Building's Infrastructures. SERVPRO® Can Help You Overcome Commercial Water Damage by Stopping the Flow of Water, Drying the Property Out & Restoring the Building.


3/18/2016 (Permalink)

Water Damage ELECTRONICS RESTORATION Computers, televisions, stereo equipment, DVD players, computer routers, oscilloscopes, electrical meters, flat bed scanners and industrial electronic

SERVPRO of the Twin Ports utilizes the Omegasonics 2300E® Electronic Cleaning Station effectively and safely restores sensitive electronics, including computers, televisions, stereo equipment, DVD players, computer routers, oscilloscopes, electrical meters, flat bed scanners and industrial electronics, removing all fire damage contaminants without saturating the items in water. Once cleaned, items are placed into the Omegasonics 6500E® Electronic Drying Chamber, a state-of-the-art system that thoroughly dries and deodorizes electronics using a low-temperature, high-volume updraft drying design.


3/18/2016 (Permalink)

Mold Remediation CHECK YOUR BASEMENT (Now) We've got all the right stuff to get the job done...

Duluth and Superior residents have experienced massive rains over the last couple days.  Problem is - the ground is frozen and water has nowhere to go except into your foundation!  So, (please go downstairs right now and) check your basement to make sure you don't have water where you don't want it!  If you discover a surprise, it's time for SERVPRO!  Call 218-727-8888 for immediate service 24/7.  We'll get the water out and get your home dried out quickly.  

Here are some emergency tips.   Don't let water sit.  Mold will quickly become an issue.

Flooded Office Duluth

2/25/2016 (Permalink)

Water Damage Flooded Office Duluth Check the office After

Flooded Office Duluth

This office building was flooded and suffered major water damage. We dried it out quickly to avoid any mold damage. When a natural disaster strikes it can be all too easy to lose hope in light of severe damage and loss. Whether it’s a tornado, blizzard or flood – the SERVPRO Disaster Recovery Team can provide help fast. 

Flooding in this Duluth office building

2/25/2016 (Permalink)

Water Damage Flooding in this Duluth office building Flooded office at 2:00 am

Catastrophic flooding resulted in water damage in Duluth. We came after a distraught 2:00 am Thursday call came in. Upon their arrival to office, our Technicians arrived within an hour, vacuumed out the water, and began drying out their offices. We did have to rebuild the offices, and ended up with new selections and materials from their original, with the customers loving their new kitchen. 

TOP 5 most common winter weather claims

2/8/2016 (Permalink)

General TOP 5 most common winter weather claims We`ll be there for you, faster to any size disaster

Due to the heavy weather conditions, these days we have got a lot of emergency calls. These are most critical things to remember in winter: 1.) Learn where your water shutoff is. 2.) Have a plan in place for an extended power outage. 3.) Know your insurance coverage. Talk to your agent or insurance company on an annual basis.

Generally, here are the TOP 5 most common winter weather claims from customers: 

  1. Water Leaks
  2. Wind Damage 
  3. Hail Damage 
  4. Frozen Pipes 
  5. Roof Damage from ice and snow 

If you have any of these problems, consult our professionals on (218)727-2575, ready and best equipped to help 24/7. 

Get rid of Ice Dams

2/8/2016 (Permalink)

Water Damage Get rid of Ice Dams Icicles hanging along the eaves of your house may look beautiful, but they spell trouble.

Ice Dams Damage

Icicles hanging along the eaves of your house may look beautiful, but they spell trouble. That's because the same conditions that allow icicles to form—snow-covered roofs and freezing weather—also lead to ice dams: thick ridges of solid ice that build up along the eaves. Dams can tear off gutters, loosen shingles, and cause water to back up and pour into your house. When that happens, the results aren't pretty: peeling paint, warped floors, stained and sagging ceilings. Not to mention soggy insulation in the attic, which loses R-value and becomes a magnet for mold and mildew. 

Consult with our equipped professionals on (218)727-2575. We are here to help anytime. 

Winter Ice Dams: Cause, Effects, and Prevention

2/5/2016 (Permalink)

Water Damage Winter Ice Dams: Cause, Effects, and Prevention What Causes Ice Dams?

Ice Dams

What Causes Ice Dams?

Ice dams form when melting ice and snow refreeze above the eaves of your roof and subsequent melting backs up under the shingles. This causes interior leaks and water damage to interior walls and ceilings.

Preventing Ice Dams

Proper ventilation, drainage, and insulation are the only ways to prevent ice dams and can be achieved in the following ways:
  • Make sure your gutters are clear of leaves and debris
  • Check and seal places where warm air could leak from your house to the attic: vent pipes, exhaust fans, chimneys, attic hatches and light fixtures are all possibilities
  • Inspect, or have your roof and attic inspected for proper ventilation and insulation
  • Look for signs of inadequate ventilation: rust spots, rusty nails or a mildew smell are all signals that moisture has formed on the inside of your roof
  • If you have soffit vents in your eaves, make sure they are not blocked and insulation surrounding them is secured so that air can flow easily
  • Keep snow from accumulating on the lower three to six feet of your roof

Additional Steps

  • Install snow and ice slides to prevent ice and snow from "bonding" to the lower roof
  • Install a rubberized ice and water shield beneath the roof shingles for the first three to six feet from the eaves up
  • Install heating cable along the eaves to melt ice

Removing Ice Dams

  • Consult a roofing professional
  • Do not use a snow blower, shovel or blowtorch to try to chip, break or melt ice dams

TIPS to prevent frozen pipes.

1/12/2016 (Permalink)

Water Damage TIPS to prevent frozen pipes. How to prevent frozen pipes?

Frigid temperatures can cause your water and heating system piping to burst. If you have a boiler and radiator system, call a plumber and make sure you have the correct mixture of antifreeze and water in your system.

(1) Check to make sure all valves to your garden hose faucets are turned off inside the house. They sometimes freeze from the outside and if water is in the line the piping can burst. 

(2) Don't turn your heat down when you leave home. Exterior walls are especially subject to pipes freezing when it is below zero outside.

(3) If you do have a burst pipe, know where your water shut off is, so you can limit damages. Turn the water main supply OFF if you see water anywhere it should not be.

(4) If you have a water damage issue, act quickly to save your home. Call SERVPRO of the Twin Ports for help.

What You Don't Know About Holiday Stains Can Hurt You.

12/29/2015 (Permalink)

Cleaning What You Don't Know About Holiday Stains Can Hurt You. Staining material need a proper, professional cleaning. Or it can make it worse.

What They Didn't Tell You...  

Why is it that nobody TELLS you when a plate heaped with meatballs and red sauce splashes all over the carpet, walls, and furniture at the family Christmas party?   LOL.  Well, we're not sure.

Tip:  It is better to not "touch" the staining material unless you know how to clean it properly.  Stains are set in carpets and rugs by people using cleaning products that are not designed to remove stains.  

Before you grab the "Resolve" and start whacking away at any carpet stains, consider having your carpets cleaned "right".   SERVPRO has the professional products and equipment to remove stains. 

We stand ready to help you get your fresh meatball stains...and all your coffee, wine, or pet spills or any other messes out that are distributed across your previously clean carpets and furniture.  

If you are looking for courteous and fast help - Call 218-727-2575 today to get your home back to "clean" in a flash!  

Forget about the rug doctor and all that work and wasted time.   Why try doing it yourself when SERVPRO is here to help in emergencies of all kinds?  We handle it all - from large commercial fire and water damage jobs to basic cleaning at your home.

Call SERVPRO for assistance today.  You'll be so glad you did.  Call 218-727-2575

Summer Cleaning Specials. Carpets/Rugs/Furniture

6/6/2015 (Permalink)

Cleaning Summer Cleaning Specials.  Carpets/Rugs/Furniture Summer Specials

Get the best cleaning in the region from SERVPRO of the Twin Ports.  SUMMER Specials are ever so hot.  Carpet cleaning - we make it like "It never even happened".

Nobody is prepared for a death scene

5/4/2015 (Permalink)

Biohazard Nobody is prepared for a death scene Dressed up and ready to help.

Cleanup after an unfortunate death or blood accident is a very tough and emotional situation.  SERVPRO has the training and protective equipment to take care of these situations.  

Call us for assistance 24/7.

Consumer's Guide to Carpet Cleaning

5/23/2014 (Permalink)

7 Common Misconceptions about Carpet Cleaning

Read this guide and you’ll discover:

*How to avoid four carpet cleaning rip-offs!

*Six costly misconceptions about carpet cleaning.

*Crawlin’ critters and crud:  a guide to the slime, grime, and livestock that’s seeping, creeping, and galloping through your carpet.

*Which method cleans best.

*Seven mistakes to avoid when choosing a carpet cleaner.

*The importance of value and price.

*Why you want a clean, healthy carpet.

*200% NO-RISK Guarantee.

*Four steps to fresh, clean healthy carpet.



Hi! This Kevin Buck owner of SERVPRO of the Twin Ports.  We're your locally owned and operated SERVPRO franchise serving the Duluth and Superior (Twin Ports) market.  I'm grateful for the opportunity to provide you with information about carpet cleaning and help you choose a carpet cleaning company.

I've been in the carpet cleaning business for over 30 years and in that time, I've learned that carpet cleaning is the subject of much confusion. In fact, people have so many misconceptions about carpet cleaning that I decided to offer this consumer education message so when you select a carpet cleaning company, you can make an informed intelligent decision.

In just a moment, I'll share with you six costly misconceptions about carpet cleaning. Plus I'll

offer you four recommendations. And I'll give you seven questions you should ask a carpet cleaner before you invited him into your home.

Now, here's 

Misconception #1: You should wait as long as possible before cleaning your carpet.

No. Dirt is an abrasive - like sandpaper. Every time you step on the carpet, you grind dirt into your carpet fibers. This cuts your carpet, just as if you had used a knife, causing it to wear out faster. A dirty carpet will not last nearly as long as a clean carpet. And while vacuuming helps - - by itself, its simply not enough. Then longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it wears out.

Misconception #2: The only reason to clean carpets is to get out the dirt.

No. As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution cigarette smoke, car exhaust -- and hundreds of other chemicals. When you and your family members come into your home, you carry those pollens, bacteria and chemicals in your hair on your skin, clothing and shoes. Not surprisingly, all those chemicals, pollens and bacteria wind up -- you guessed it -- in your carpet.

If you have allergies, asthma, emphysema, or other breathing problems -- one major source of your problem could be the pollens, fungus, and chemicals in your carpet.

In addition, tobacco smoke contains over 4000 different chemical compounds, 43 of which cause cancer. And even if you don't smoke, those chemicals get on your shoes, you track them in to our home and you leave them in your carpet.

If you're sensitive to cigarette smoke, you might find that you'll breathe easier after you hire a professional to get those harmful chemicals out of your carpet.

So in addition to getting rid of dirt, another important reason to clean your carpet is to get rid of pollens, fungus, bacteria, chemicals and the tars and residue from tobacco smoke.

Misconceptions #3: One method of carpet cleaning is as good as another.

No, unfortunately this is not true.  You can choose from two primary methods: Dry cleaning or hot water extraction. 


First, I'll explain dry cleaning. Many people believe that dry cleaning your carpet is like dry cleaning your clothing. This is not true. All carpet cleaning methods use water to clean.  Some methods use more water than others.   “Dry Cleaning” for carpets should really be called “Low Moisture Cleaning”.  Here are three methods of dry cleaning carpet.

Dry Foam

When a carpet cleaner uses dry foam, he applies shampoo to your carpet, allow it to dry, and

then sucks the dried shampoo chunks into a vacuum. Can you imagine applying shampoo to your hair, allowing it to dry and then removing the shampoo from your head with a vacuum? This method can leave a residue in your carpet, which is one reason dry foam is not very effective, however a new spin on dry foam called ENCAPSULATION cleaning is quite effective.  It utilizes a crystallizing detergent to suspend and capture soil particles in an acrylic polymer which actually CAN be vacuumed out.  It is a cost effective maintenance method for commercial carpets.

Bonnet Cleaning

The Bonnet Cleaning method is similar to dry foam. The major difference is that when bonnet method is used, the company sets a large cotton bonnet on your carpet. Using a machine, the bonnet spins from side to side, absorbing the dirt that's in the carpet. After the bonnet is saturated with dirt, another cotton bonnet is applied. Bonnet cleaning is like trying to use a large towel to rub the dirt out of your carpet. It can,  however be effective on glue down or commercial carpets.

Dry Compound

The dry-compound method spreads an absorbent mixture made of recycled corn stalks.  It looks like wet sawdust all over your carpeting. Then the machine brushes the mixture into the carpet, which in theory causes dirt to absorb into the mixture. Once the mixture has dried, a vacuum cleaner sucks the residue out of the carpeting. However, vacuuming does not remove all the residue, which accumulates over time between the carpet and pad.  Because the carpet is not rinsed in any way, this method is not very effective.


The second carpet cleaning method is called “hot water extraction”. This is a fancy way of saying that a hot water cleaning solution under high pressure is forced into the carpet and then sucked out of the carpet. This method is also referred to as steam cleaning even though steam is not used.

Shaw Industries, the world's largest carpet manufacturer, recommends hot water extraction and you can choose from two different types: Portable extraction, which is done with a small machine. Or truck mount extraction which means the large cleaning machine is mounted in a truck or van. 

SERVPRO of the Twin Ports has the largest, most powerful truck mounted cleaning unit ever made.  It's called "the VORTEX" .  The VORTEX generates 300+ degree heat, which dissolves oil and dirt with 10x less cleaning products used.  Plus, because it has a vacuum powerful enough to power 3 simultaneous users, your carpets are dry in 1/3 the time!  You will not believe the difference between other truck mounted units and the VORTEX system.  

Misconception #4: Having the right equipment is all a company needs to clean your carpets properly.

Not true. Many companies own hot-water cleaners -- but a many company employees don't know how to use them. You probably know someone who bought the newest computer on the market -- but didn't learn how to use it for a year or more. The same is true with carpet cleaning machines. The company you are considering may own good equipment, but the employees may not know how to use it correctly. This is why it's important that you choose your carpet cleaner carefully.

The best carpet cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the IICRC.   A carpet cleaning company cannot buy this certification. The carpet cleaner must earn the certification through study, experience and the successful completion of formal, written examinations.

Cleaners who are certified by the IICRC have, in effect, earned a degree in carpet cleaning.  In addition to IICRC training all SERVPRO carpet techs are required to complete a proprietary SERVPRO course training in production and safety. 

The IICRC provides writen credentials to the companies it certifies. So before you choose a carpet cleaner, ask to see written proof of the company's IICRC certification.  All certified technicians are required to carry an IICRC certification card with them. 

Misconception #5: The company that offers the lowest price is the company you should hire.

Maybe -- but not always. Here are two important points to consider.

Point #1:

The price you see offered may not be for the services you want performed. Before

you select a company, decide what you want to accomplish. If you want the carpet cleaner to remove only some of the dirt, you can choose from hundreds of companies that use small shampooers or other cleaning methods. Or, you can even rent a machine at the grocery store and do the job yourself.

On the other hand, if you want your carpet thoroughly cleaned -- if you want to remove the harmful dirt, bacteria, pollens, chemicals and tobacco residues -- then you need to hire a company that uses a hot water extraction unit mounted in a truck like the VORTEX. This is the only way to assure that your carpet remains healthy and free from dirt, disease-causing bacteria, and hurtful chemicals.  If you want the best, most powerful cleaning available, seek a company that utilizes a Vortex unit.   SERVPRO has powerful portable extraction units that we use for high rises and othe places the Vortex machine cannot be used.  We offer the same quality assurance, however.  It just takes us more time. 

So remember that the price you see offered may not be for the services you want performed.  

Point #2:

The price you see advertised may not be the price you pay. Many homeowners have learned that the low price they saw advertised was not the amount they were charged.

And if you've ever hired a carpet cleaner, you too may have been the victim of false or misleading advertising. You probably learned the hard way that some carpet cleaners offer a cheap price -- usually between $3.95 and $9.95 per room -- and then pressure you into paying a lot more once they get inside your home. Some of them may even break the law by using illegal bait and switch tactics.

As in all businesses and professions, the carpet cleaning industry has its share of bad apples. I take no pleasure in telling you this, but some are unethical -- and, sadly, a few are dishonest. By their misleading advertising and false promises, they cast a dark shadow on our entire industry.

 Then you'll find other carpet cleaners -- professionals like us who work hard to earn your trust and respect.

As a way of improving our profession, I've dedicated my business to educating the public. The only way you can make an intelligent decision is to have all the facts you need. This is why I've written this consumer guide. And to help promote my efforts at consumer education, we offer ongoing classes at our facility in Duluth.

Misconception #6: Any honest carpet cleaning company should be able to give you an exact price quote over the telephone.

I wish this were true, but it isn't. Consumers often think that if they want to clean four rooms and the price is $6 per room, then the price will be $24. But most often if it seems too good to be true it is.   

First, honest, most reputable carpet cleaning companies usually price carpet cleaning by the square foot. So if you'd like us to tell you the exact cost of cleaning your carpet, we need to know the exact number of square feet that you want cleaned. To get an accurate measurement, we use a Laser measuring device to calculate the exact size of the carpet area

You'll be glad to know that the carpet area to be cleaned is not nearly as great as most people think. For example, if you want your entire home cleaned and your home is 2000 square feet,

the amount of carpeting to be cleaned might be only 1200 square feet. This is because most home measurements are outdoor measurements. Plus we deduct the area taken up by walls, room dividers and the like. The result is that the actual area to be cleaned is usually only about 60% of the square footage of the home. 

So even though we can't always give you an exact quote over the telephone, here are things we consider when quoting a price. 

First, the type of carpet. Certain types of carpet are harder to clean than others. So before we can give you a quote, we need to know the type of carpet you want cleaned. 

Second, the amount of soiling. Carpet that hasn't been cleaned for ten years will take longer to clean than carpet that was cleaned within the last six months. 

Third, the amount of furniture that has to be moved. If we have to move your furniture, the bid must include that labor. But if you move your furniture, we have a 10% empty room discount.

To recap, we consider the type of carpet, the amount of soiling, and the amount of furniture that has to be moved. So, as you can now imagine, every quotation is different. 

If you're thinking about having your carpets cleaned, I offer these four recommendations: 

Recommendation #1: Make a commitment to yourself to get your carpets cleaned. The longer they remain dirty, the sooner they'll wear out. Plus the longer you have to breathe all the pollens, fungus, chemicals and dust mites that live in your carpet.

Recommendation #2: Consider your objectives. Do you want only the dirt removed, something you could do with a rented machine. Or do you want the bacteria, fungus and chemicals removed, which will require a hot water truck mount cleaner, like I use.

Do you want to work with an honest, reputable company -- or are you willing to risk working with the company that offers you the lowest price -- knowing that company might not be in business tomorrow.

Recommendation #3: Ask questions. The way you learn about a company is to ask specific questions and listen carefully to the answers. Here are the questions I suggest you ask: 

1. What method of carpet cleaning do you recommend?

2. What type of equipment do you use to clean carpet?

3. What does your equipment remove from my carpet?

4. How often should I get my carpets cleaned?

5. What training have you had in cleaning carpets?

6. Are you a member of any trade associations and, if so, which ones?

7. Are you certified by the IICRC and will you show me your certificate?

Recommendation #4: Once you're satisfied that you're working with an honest, competent professional, invite him into your home and ask for a specific quotation in writing. A written quotation gives you the assurance that you know exactly what your job will cost -- no surprises.

By following these four recommendations, you'll gain all the information you need to make an informed, intelligent decision. If you want a quick, cheap carpet cleaning job, many companies in the phone book can help you. Or you can rent a shampooer and do the job yourself. 

But if you want your carpeting to be completely and thoroughly cleaned, then I invite you to call SERVPRO of the Twin Ports.  In addition to 24/7 emergency services like water damage and fire cleanup, we are your local experts in carpet and floor care.

We’ll be happy to answer your questions -- provide you a cost estimate over the telephone -- or come into your home and give you a free written quotation -- without obligation of any kind. To reach us, call 218-727-2575.

Here's one last point: I know that many consumers are skeptical about carpet cleaning

companies. Before I got into the business, I was skeptical too. So in addition to dedicating my business to consumer education, I do one more thing as well. 

I guarantee my work. That's right. I fully guarantee every carpet cleaning job we do. If you aren't happy with our work, we'll reclean the area for free. And if you still aren't pleased, you pay nothing for the area that was not cleaned to your satisfaction. Not one cent.   

On top of that, we will pay a competitor of your choice to reclean the area again!  The point?  To prove that if SERVPRO can’t get the area clean, nobody can!  That is our 200% guarantee.

What could be more fair?  Not all companies offer you a guarantee -- and it's important that you have this information before you make your decision.

Thanks very much for reading my report. I hope you found this consumer message helpful. If you have questions or comments -- or if you'd like to schedule a free, in-home quotation, please leave your name and telephone number after the tone. We’ll return your call promptly.  

On behalf of SERVPRO of the Twin Ports -- I thank you for your kind attention.

 This is Kevin Buck, owner of your local SERVPRO franchise located at 4201 W. 1st Street in Duluth, MN.  

©1994, 1995, 2000 Piranha Marketing, Inc, Edited by Kevin Buck

Used by Permission. 


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